1) Print an error log covering the time in question. Fax it to 614.850.8687
2) What version of the software are you running?
3) Are you operating in a stand alone or network environment for both pc and printer?
4) What were you doing when the error occurred? Has this happened before?
5) Have you entered all required data? (1st 4 tabs of Personal Profile Information)
6) If your software was installed as an update, did you run a Participation Exceptions report to identify and correct any missing data? (PowerPath Administrative Report)
7) Does your Client Pick List show “blank” records? If so have you run the Delete Blank Record feature? (PowerPath Utility Menu)
8) Have you tried…
- Restarting the PC?
- Reindexing? (PowerPath Utility menu)
- Packing? (PowerPath Utility menu)
- Rebuilding reports?
9) Can you print any other PowerPath reports? Can you print from other programs?
10) What other hardware and software are running in your environment?
11) Does your computer meet the System Specifications (found in Control Panel)
- What operating system are you using? (i.e., Windows XP)
- What is your processing speed? (i.e., Pentium 4 or #)
- How much RAM ? (i.e., 256 MB)
- How much free hard drive space?
- What type of printer are you using? Is it attached to this PC?
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